Job Openings at Frost Valley YMCA!

Front Desk Associate

Program Instructor- Environmental Education & Group and Family Retreats

Reservations Assistant

School-Age Child Care Program Site Supervisor

Fill out our online Summer 2017 Staff and In-Training Application here

Fill out a paper application here, print and submit to hr@frostvalley.org

Join our team!

Join our team!

 

 

Front Desk Associate

Responsible to:

Front Desk Supervisor

Classification:

Part time, non-exempt (13-21 hours per week: Fridays/Saturdays/Sundays)

Qualifications:

  • Outstanding interpersonal skills
  • Strong desire to work in customer service
  • Possess excellent communication and organizational skills; be able to present information concisely and effectively via email, telephone, and face to face communication
  • Strong computer skills and experience with Excel, Microsoft Office and Word, database management or equivalent computer experience
  • Be able to multi-task and prioritize work in a fast paced environment
  • Must be flexible and handle pressure well
  • Exceptional ability to work as a team as well as ability to self-motivate

General Description:

The Front Desk Associate is responsible for guest service, guest and staff communication including the radio and telephones, organization of front desk and supplies, managing faxes, mail and copier, assist with booking reservations as needed, and delivering service with a smile. The Front Desk Associate will ensure that the Reservations Department and Front Desk will work to the highest standards to meet the mission of not only the Department, but the YMCA, the expectations of the staff and customers, and the best interests of Frost Valley.

Responsibilities:

  • Provide outstanding customer service to all guests and employees
  • Answer all incoming phone calls at the main switchboard and direct calls to the appropriate offices and personnel.
  • Listen and respond to all radio calls made to base/hub and act accordingly
  • Keep the front desk area neat and orderly, well stocked with necessary forms for staff use
  • Inventory and order office supplies and paper products.
  • Maintains pertinent Front Desk files.
  • Distribute incoming mail and small packages as well as prepare outgoing packages and arrange shipping with appropriate carrier (UPS, Fed-Ex, USPS)
  • Manage postage machine.
  • Prepare out going packages and arrange shipping with appropriate carrier (UPS, Fed-Ex and USPS).
  • Distribute incoming faxes via email.
  • Become familiar with copy machine to assist other staff, when needed.
  • Assist with general mailing, copying, faxing and preparing packets for distribution or mailing.
  • Responsible for opening and closing/locking up building at beginning and ending of shift and counting the cash drawer.
  • Carry out all check-in and check-out procedures including taking payments.
  • Familiar with Environmental Education, Team Building and Day Guest Reservations information to have the ability to create and modify them accordingly
  • Willing to learn on the job and become proficient using various databases for data entry
  • Become knowledgeable of all programs at Frost Valley and able to communicate information about them to guests
  • Can work as a team member with the Reservations/Front Desk Departments as well as Program Departments within Frost Valley
  • Communicate across all departments where needed including maintenance requests and housekeeping needs
  • Become proficient with front desk emergency procedures.
  • Attend Frost Valley and Y trainings
  • Other duties as assigned and deemed necessary.

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Updated on 06/22/2016; HR

Pay Range:

$13.00/hour

Deadline to apply:

August 31, 2016

How to apply:

Contact Shelle Edge, Frost Desk Supervisor at Ext 200 or sedge@frostvalley.org for more information

Submit application/resume to Linda Campbell, Director of Human Resources, hr@frostvalley.org

 


Program Instructor- Environmental Education & Group and Family Retreats

Description:

Program Staff are responsible for preparation, delivery, and follow up of programs offered through the Environmental Education, Teambuilding, and Group and Family Retreats programs at Frost Valley YMCA. Must be able to effectively communicate and interact with students and guests of all ages. Frost Valley YMCA seeks to promote an awareness of the interrelationships of the natural world through the natural sciences. Frost Valley YMCA seeks to promote healthy lifestyle alternatives through individual and group decision making activities and structured socialization experiences.

Qualifications:

Minimum of a Bachelor’s degree, preferably in Education, Environmental Studies, Outdoor Recreation, or a related field.  Equivalent life experience working with children is also accepted. Must have a firm commitment to working with children from diverse backgrounds and a firm commitment to guest service. Standard First Aid and CPR are required and if you do not have it you will be trained upon arrival. Please see our School Programs and Family/Group Programs pages on our website for descriptions of the programs offered.

Salary:

$55-65/day DOE, Room and Board included.

Benefits:

  • Medical/dental/life insurance effective the 1st of the month, after completing 60 days.
  • Eligible for YMCA retirement after 2 years with immediate vesting.
  • Can participate on a pre-tax basis before eligibility and roll-over options available.
  • Phone and internet access.
  • Shared and individual housing with own private room.
  • On-site/Off-site training provided for environmental education, conference, and teambuilding activities.

Start and End Dates:

  • 2016-2017 School Year: Starting Feb 1, through mid-June, 2017
  • Spring 2017 Season: April 3, 2017, through mid-June, 2017

We are looking for passionate staff to fill our team of Program Instructors. We are currently hiring for positions to work our Winter and Spring seasons starting Feb 1 through mid-June 2017 and for the Spring season running April 3 through mid-June 2017.

To Apply:


Send resume & cover letter to:

Brett Tillman

Frost Valley YMCA

2000 Frost Valley Road

Claryville, NY 12725

or e-mail: btillman@frostvalley.org


Reservations Assistant

Reports To:

Reservations Manager

Classification:

Full-time, hourly, non-exempt

Qualifications:

  • Must be 21 years of age or older
  • Bachelors degree in a related field or equivalent work experience
  • Work with reservations in a large group setting
  • Strong customer service background
  • Strong computer skills and experience with Excel, Microsoft Office and Word, or equivalent computer experience with a database or reservations software
  • Possess excellent communication and organizational skills
  • Be able to work well with a team of others.
  • Be able to multi-task and work within deadlines

General Description:

The Reservations Assistant is responsible for assisting with the primary communication, calendar management, reservations, billing and follow-up for various programs. The Reservations Assistant will help the Reservations Department and Front Desk to work to the highest standards to meet the mission of not only the Department, but the YMCA, the expectations of the staff and customers, and the best interests of Frost Valley.

Responsibilities:

  • Provide support to the following departments: Group and Family Retreats; Team Building; School Programs; East Valley Ranch; Front Desk
  • Create reservations via phone and email
  • Monitor and renew both new and existing group and school relationships
  • Manage and reference the appropriate calendars for each department/group
  • Finalize reservations, update guest lists, send registration packets and contracts
  • Monitor contracts, payments, accounts receivable
  • Accurately handle deposits, billing for all reservations, and daily accounting procedures.
  • Arrange for necessary transportation, such as buses, when requested
  • Assist with guest check-in as needed
  • All other duties as assigned

 

Performance Expectations:

  • Treat all guests and co-workers with courtesy and respect
  • Work as part of a team
  • Greet phone calls with enthusiasm and professionalism
  • Positively respond to direction and requests for assistance from co-workers, supervisors, managers and guests
  • Take initiative to manage changing workflow needs
  • Flexibility to work until 6:00PM during the week

 

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Updated: January 10, 2017; HR

 

Pay Range:

$13.00- $15.00/hour

 

Deadline to Apply:

January 27, 2017

 

How to Apply:

For more information, contact Alicia Armbrester, Ext. 208. aarmbrester@frostvalley.org Submit application/resume to Linda Campbell, Director of Human Resources, Ext. 254, hr@frostvalley.org


 

School-Age Child Care Program Site Supervisor

Reports To:

Community Programs Director

Classification:

Part-time, seasonal, hourly, non-exempt

The School-Age Child Care program operates on school days from 2:45pm – 5:45pm. The program operates Monday-Friday only.

Qualifications:

  1. Desire to work with children between 4-12 years of age in an active after-school setting to create a safe, fun and supportive environment.
  2. Minimum of Associate’s Degree in Child development, Elementary Education, Physical Education, Recreation or related field or New York State Children’s Program Administrator credential or School Age Child Care credential or two years of college with 18 credits in Child development, Elementary Education, Physical Education, Recreation or related field.
  3. Two years direct experience working with children less than 13 years of age, including at least one year in a supervisory capacity in a child care program or related field of work.
  4. Ability to be a positive role model for fellow staff and children.
  5. Requires fingerprint/background check prior to start date.
  6. Ability to work well with a team of others and possess good communication skills.
  7. Strong Character, enthusiasm, patience, adaptability, sound judgment and a sense of humor.
  8. First Aid, CPR and AED certified (certifications can be earned upon hire at Frost Valley)

General Description:

The Site Supervisor is responsible for overseeing the School-Age Child Care program in the absence of the Program Director, overseeing the maintenance of an orderly, safe and enjoyable program in all designated program spaces by implementing program, helping and supervising staff and students before and during all after school programs in accordance with New York State Child Care policies and working directly with parents to ensure a high quality program.

Responsibilities:

  • Set a positive example for staff and children by practicing Frost Valley YMCA Core Values (Caring, Honesty, Respect, Responsibility, Stewardship, Diversity, Inclusiveness and Community).
  • Without bias, work with a diverse population of staff and children.
  • Encourage respect for other people, the environment, personal property, program equipment and the Tri-Valley Central School facilities.
  • Oversees Day-to-Day Operations of Before and Aftercare Program, including monitoring staff and students, proper sign-in/out procedures, oversee/assist with homework and snack and oversee all program activities.
  • Work closely with Program Director to help ensure proper infrastructure of the program by organizing and planning for age specific craft/entertainment programs/physical activities and completing/submitting reports and maintain records.
  • Ability to frequently bend and use arms and legs to play active games with children.
  • Light work: Exerting up to 40 pounds of force occasionally, and/or up to 20 pounds of force as frequently as needed to move objects.
  • Efficiently redirect inappropriate student behaviors and implement the program discipline system to effectively monitor and guide proper student behavior.
  • Assist in the cleaning and straightening of the room/program space and equipment before, during, and after the program
  • Provide a positive environment that is conducive to the development of children’s peer-to-peer relationships.
  • Report any concerns and questions regarding the program (students, parents, equipment needs, supplies, other staff, volunteers, etc.) to the Community Programs Director.
  • Ensure that all facilities, program equipment and supplies are maintained.
  • Be a visible and participatory partner of the School-Age Child Care staff team.
  • Maintain a positive work environment for staff cooperation and problem solving.
  • Maintain a high level of energy necessary to keep children active and motivated.
  • Ability to carry out duties in an after-school setting.
  • Ability to identify and respond to environmental and other hazards related to after-school activities.
  • Ability to respond to emergency situation requiring First Aid and coordination of medical attention.
  • Support the mission of the Frost Valley YMCA.
  • Other duties as assigned.

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Updated: February 8, 2016; HR

Pay Range:

$15.00/hour

 

How to Apply:

Please contact Katia Martin, Frost Valley YMCA Community Programs Director, with any further questions. (845) 985-2291 ext. 305 or email kmartin@frostvalley.org

Submit your application/resume to Linda Campbell, Director of Human Resources, hr@frostvalley.org or call 845-985-2291 Ext. 254.