Message about Summer Camp 2020: For complete details about the cancellation of summer camp, please read this message from our CEO, Jerry from May 4, 2020.
As you know, our priority is always the health and safety of all guests. As such, we will be regularly updating this page to inform you of our practices and policies regarding the novel coronavirus (COVID-19). We have created a task force who collaborates on a regular basis and partners with local, state, national, and international agencies to remain informed and proactive as new information develops.
FREQUENTLY ASKED QUESTIONS:
Is Frost Valley open?
Out of an abundance of caution Frost Valley has been closed since early March, aside from a few crisis response services (local meal deliveries, farm produce donations, and emergency daycare for essential workers). We have cancelled all programs until at least August 22, 2020, with intentions to open for Family Camp 2020. Anyone registered for a program within that timeframe, should have received an email (to the address on the reservation).
We will be monitoring circumstances and adhering to guidance from the CDC, our departments of health, and other experts to determine whether other programs need to be cancelled. The health and safety of our campers, guests, staff, and community is our number one priority. We are hopeful that through more organizations like ours making tough decisions like this every day, we can together minimize the spread of this illness and reduce its impact.
This closure only pertains to Frost Valley YMCA. For information about other YMCA camps, please contact them directly. Frost Valley is an independent YMCA camp, and operates autonomously from other Ys.
Is Frost Valley taking phone calls?
Yes, but with limited staff working from home. It may take longer than our usual 1-2 business days to return calls and emails at this time. Common extensions include:
Group & Weekend Programs: (845) 985-2291 ext. 450
School Trips: (845) 985-2291 ext. 221
East Valley Ranch: (845) 985-2291 ext. 348
Summer Camp Office: (845) 985-2291 ext. 203
Will I be refunded if my program is cancelled by Frost Valley or a governing agency?
Frost Valley, like many nonprofit organizations, is preparing to experience significant hardships in addition to those already realized. Second only to everyone’s health and safety, we aim to provide financial assistance for campers and guests when we re-open, fund our overhead so that camp is fully ready to serve children and families in the future, and continue to offer life-changing outdoor educational and recreational programs for all. However, we recognize families across the nation are also bracing for their own challenges.
If your program is cancelled by Frost Valley or a governing agency, please choose from the following options (this applies to all summer camp programs):
- Kindly donate funds already paid. Please call the appropriate office (listed above) to discuss how you can receive a tax receipt for your thoughtful and generous gift. Thank you!
- Save the funds as a credit to be used in the future:
- You can choose another date or program, and we’ll hold your spot
- We’ll hold the credit in your account (good for 2 years from your scheduled visit)
- Or receive a full refund for the amount paid. Refund checks should arrive in the mail in about 6-8 weeks.
Will I be refunded if I choose not to participate in a program that is not cancelled?
Please refer to the cancellation policy for your program. In general, when a guest or program participant chooses to cancel, they will not receive a refund. If you have questions, please call the appropriate number listed above.
OVERNIGHT CAMP: Originally, the last date to receive a refund for voluntary cancellations of summer overnight camp was March 31, 2020; however, by mid-march we were still unsure if summer camp would take place. For this reason, we extended that deadline to May 29, 2020 to support families in their decision making.
How is Frost Valley responding to serve community needs during this crisis?
Does Frost Valley have any virtual opportunities to keep my kids engaged?
Yes! We’re making sure all the children who are home right now have plenty of opportunities for engaging educational and recreational experiences. We published a few educational videos to various social media channels, and our summer camp staff are now offering “Virtual Camp,” which brings camp activities into the homes of our campers through live video calls.
As a donor to Frost Valley, how can I help?
We are beyond grateful to the members of our community – our alumni, guests, camper families, volunteers, and staff – who have recognized the challenges crises like this can pose to a human services organization regardless of their own hardships that they may be facing. For those that are able and interested, please make a gift here. THANK YOU for your support of children and families during these uncertain times.
If you have other questions, please call 845-985-2291
All of us here at camp wish good health and good spirits to everyone in our Frost Valley community and your families. Build Strong!