Last Updated: April 3, 2020

During these uncertain times, we invite you to read this message from our CEO, Jerry from April 3, 2020.

As you know, our priority is always the health and safety of all guests. As such, we will be regularly updating this page to inform you of our practices and policies regarding the novel coronavirus (COVID-19). We have created a task force who collaborates on a daily basis and partners with local, state, national, and international agencies to remain informed and proactive as new information develops.

FREQUENTLY ASKED QUESTIONS:

Is Frost Valley open?

Is Frost Valley taking phone calls?

Will I be refunded if my program is cancelled by Frost Valley or a governing agency?

Will I be refunded if I choose not to participate in a program that is not cancelled?

How is Frost Valley responding to serve community needs during this crisis?

Does Frost Valley have any virtual opportunities to keep my kids engaged?

What additional steps is Frost Valley taking to prevent COVID-19?

I’m registered for an upcoming program – what can I do as a precaution while I’m there?

What are Frost Valley’s plans for summer camp?

Will Frost Valley have international staff this summer?

As a donor to Frost Valley, how can I help?

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Is Frost Valley open?

Out of an abundance of caution Frost Valley has been closed since early March, aside from a few crisis response services (local meal deliveries, farm produce donations, and emergency daycare for essential workers). We have cancelled all programs until at least May 14, 2020. Anyone registered for a program within that timeframe, should have received an email (to the address on the reservation).

We will be monitoring circumstances and adhering to guidance from the CDC, our departments of health, and other experts to determine whether programs need to be cancelled beyond May 14. The health and safety of our community is our number one priority. We are hopeful that through more organizations like ours making tough decisions like this every day, we can together minimize the spread of this illness and reduce its impact.

If you were planning to attend a summer camp open house, they will be taking place virtually. Learn more about our virtual open houses here.

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Is Frost Valley taking phone calls?

Yes, but with limited staff working from home. It may take longer than our usual 1-2 business days to return calls and emails at this time. Common extensions include:

Group & Weekend Programs: (845) 985-2291 ext. 450

School Trips: (845) 985-2291 ext. 221

East Valley Ranch: (845) 985-2291 ext. 327

Summer Camp Office: (845) 985-2291 ext. 203

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Will I be refunded if my program is cancelled by Frost Valley or a governing agency?

Frost Valley, like many nonprofit organizations, is preparing to experience significant hardships in addition to those already realized. Second only to everyone’s health and safety, we aim to provide scholarships for campers this summer, fund our overhead, and continue to offer life-changing outdoor educational and recreational programs for all. However, we recognize families across the nation are also bracing for their own challenges.

If your program is cancelled by Frost Valley or a governing agency, please choose from the following options:

  • Kindly donate funds already paid. Please call the appropriate office (listed above) to discuss how you can receive a tax receipt for your thoughtful and generous gift. Thank you!
  • Save the funds as a credit to be used in the future:
    • You can choose another date, and we’ll hold your spot
    • We’ll hold the credit in your account (good for 2 years from your scheduled visit)
  • Or receive a full refund for the amount paid

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Will I be refunded if I choose not to participate in a program that is not cancelled?

Please refer to the cancellation policy for your program. In general, when a guest or program participant chooses to cancel, they will not receive a refund. If you have questions, please call the appropriate number listed above.

OVERNIGHT CAMP UPDATE! Originally, the last date to receive a refund for voluntary cancellations of summer overnight camp was March 31, 2020. We have extended this deadline to May 29, 2020 to support families in their decision making.

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How is Frost Valley responding to serve community needs during this crisis?

Frost Valley is working with local agencies, such as the Department of Health, to expand some of the services we’ve been able to quickly deploy. For several years now, we have been partnering with the Denning Town Hall to deliver free meals to local community members, and we are prepared to extend this program to Denning families that are financially impacted by COVID-19 or who are unable to leave the home due to health risks. We have also donated hundreds of eggs and greens from our educational farm to the local “Neversink General Store” so they may provide free breakfast sandwiches to school children who are no longer receiving breakfast at school. Frost Valley is also offering up several spots in our onsite daycare program to essential workers, especially medical professionals, so they do not have to make a choice between protecting their community and caring for their young children. The daycare program is being run with the highest degree of care in regards to sanitation and social distancing, thanks to support from our medical professionals on staff and local agencies. To help Frost Valley grow these programs and serve more people during this crisis, please visit: www.frostvalley.org/donate today. Thank you!

Does Frost Valley have any virtual opportunities to keep my kids engaged?

Yes! We’re making sure all the children who are home right now have plenty of opportunities for engaging educational and recreational experiences. We published a few educational videos to various social media channels, and our summer camp staff are now offering “Virtual Camp,” which brings camp activities into the homes of our campers through live video calls.

What additional steps is Frost Valley taking to prevent COVID-19?

(This section was written prior to temporarily closing) In addition to the many steps we take every day to protect the health of our guests, campers, and staff, we are currently engaging in the following additional practices:

  • As you may know, we have handwashing stations available at both entrances of our dining hall as well as hand sanitizer throughout camp. We have increased the availability of hand sanitizer to staff, guests, and campers.
  • Any school or institution that is closed due to a documented outbreak will be rescheduled until it is safe for them to return.
  • When you visit, you will see an increased number of signs and literature about the importance of handwashing and other prevention practices.
  • Between each group’s stay, housekeeping is taking additional steps to deep clean the lodges with a bleach-based solution (especially focusing on door handles, crash bars, light switches, toilets, faucets, and showers).
  • Housekeeping is doing a similar deep cleaning in our dining hall and other high traffic buildings 3-4 times daily, as well as ensuring the soap and hand sanitizer dispensers therein are regularly refilled.
  • Many of our program areas are also being cleaned with a bleach-based solution between uses.
  • Our food service provider has also increased their already robust prevention practices, including eliminating certain self-serve options temporarily.
  • All members of staff have received numerous trainings on the prevention of communicable diseases. Staff are required to stay home if ill and travel restrictions have been temporarily implemented.
  • Our task force is assessing the local and global situation every day and implementing new policies and procedures as necessary. As always, our priority is everyone’s safety.
  • To review the steps we take under normal circumstances, please read our List of Communicable Disease Practices

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I’m registered for an upcoming program – what can I do as a precaution while I’m there?

(This section was written prior to temporarily closing) Every reservation from now until June has been sent a letter that includes the following practices (this will have gone to the email on the reservation – please check spam). Some of these are unique to life at camp and may not be included in other prevention tips you have received elsewhere!

  • Stay home if you or an individual in your group presents symptoms of any kind (i.e. frequent coughing, sneezing, runny nose, fever, shortness of breath, sore throat, nausea, vomiting, diarrhea, etc.)
  • Stay home if you or an individual in your group has, in the last 14 days, traveled to a country for which the CDC has issued a level 2 or 3 travel advisory.
  • Stay home if you or an individual in your group is a Person Under Investigation (PUI) for COVID-19 OR has had contact with a PUI.
  • Expect that you may be asked these questions upon arrival and turned away if necessary, per Department of Health guidance.
  • If any individual develops symptoms during their stay, please immediately take them to our wellness center, which is staffed 24/7 by medical professionals.
  • Require members of your group to sleep “head-to-toe” in bunkbeds to increase the distance between heads
  • Do not allow anyone in your group to share items like drinks, food, pillows, or personal toiletries like toothpaste.
  • Please remind and role model frequent handwashing. We suggest handwashing for 20 seconds at the following points during your trip:
    • before entering the dining hall always
    • any time you enter a lodge, require the whole group to wash hands first
    • before eating at any other location
    • before, during, and after preparing snacks (like s’mores)
    • after using or visiting the restroom
    • after blowing your nose, coughing, or sneezing
    • after handling garbage
    • whenever hands become dirty
  • When handwashing with soap and water is not an option, please make use of our hand sanitizing stations throughout camp, and then wash hands at the next available sink.
  • Remind everyone in your group to cough or sneeze into their arms, not hands.
  • Remind everyone to keep their hands away from their eyes, nose, and mouth.
  • Refer to the Centers for Disease Control, the World Health Organization, and your local Department of Health for the most current updates and precautions.

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What are Frost Valley’s plans for summer camp?

We are planning to provide children with what will surely be a much-needed, fun-filled summer camp experience; however, we recognize that if it is not safe to hold camp this summer, we may need to cancel or adjust the program in order to continue to prioritize the health of our campers and staff. Thankfully we have an excellent working relationship with our county’s Department of Health and our accrediting agency, the American Camp Association. Additionally, our task force is working with these agencies and many others to ensure that we are fully prepared to continue to offer the same values-based, mission-driven summer camp experience that we have been providing for over 100 years.

If you were planning to attend a summer camp open house, they will be taking place virtually. Learn more about our virtual open houses here.

OVERNIGHT CAMP UPDATE! Originally, the last date to receive a refund for voluntary cancellations of summer overnight camp was March 31, 2020. We have extended this deadline to May 29, 2020 to support families in their decision making.

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Will Frost Valley have international staff this summer?

As you may know, each June staff from around the globe join us, adding immeasurable value to life at camp. We are hopeful that this can continue, but as always, the safety of our campers comes first. As summer gets closer, we will be deferring to the Centers for Disease Control’s travel advisories to determine if we need to make changes to our staffing. Our international camp staff add so much value to the culture of camp that – as long as it is safe to do so – we will continue to employ them.

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As a donor to Frost Valley, how can I help?

We are beyond grateful to the members of our community – our alumni, guests, camper families, volunteers, and staff – who have recognized the challenges crises like this can pose to a human services organization regardless of their own hardships that they may be facing. For those that are able and interested, please make a gift here. THANK YOU for your support of children and families during these uncertain times.

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If you have other questions, please call 845-985-2291

All of us here at camp wish good health and good spirits to everyone in our Frost Valley community and your families. Build Strong!