As you know, our priority is always the health and safety of all guests. As such, we will be regularly updating this page to inform you of our practices and policies regarding the novel coronavirus (COVID-19). We have created a task force who collaborates on a regular basis and partners with local, state, national, and international agencies to remain informed and proactive as new information develops.
FREQUENTLY ASKED QUESTIONS:
Is Frost Valley open?
We are open, but not in our usual way. We’ve reimagined many of our operations to still serve children and families within the limitations that exist.
Out of an abundance of caution Frost Valley began cancelling previously scheduled programs in early March. The programs on offer right now include:
- Coming Soon! Outdoor & Virtual Learning Center – an opportunity for local children to conduct their online schooling at Frost Valley, as well as participate in Frost Valley’s signature outdoor educational and recreational programming
- family lodging reservations extended through Oct 4, 2020!
- Columbus Day Weekend on Main Camp (FULL – Waiting List Only)
- family retreats at East Valley Ranch – includes meals, lodging, activities like horseback riding and farm visits, and more!
- Day Care for children pre-k and younger
- several crisis response services (local meal deliveries and farm produce donations)
Other than that, we have cancelled all regularly scheduled programs until at least December 28, 2020 – this includes our Halloween and other themed weekends, school trips and group retreats that are not taking place at East Valley Ranch, weekends for scouts, etc. Anyone registered for a program within that timeframe, should have received an email explaining the options (to the address on the reservation).
We will be monitoring circumstances and adhering to guidance from the CDC, our departments of health, and other experts to determine whether other programs need to be cancelled. The health and safety of our campers, guests, staff, and community is our number one priority. We are hopeful that through more organizations like ours making tough decisions like this every day, we can together minimize the spread of this illness and reduce its impact.
This information only pertains to Frost Valley YMCA. For information about other YMCA camps or branches, please contact each Y directly. Frost Valley is an independent YMCA camp, and operates autonomously from other YMCAs.
Is Frost Valley taking phone calls?
Yes, but with limited staff at the moment, we request your patience and understanding. It may take longer than our usual 1-2 business days to return calls and emails at this time. Common extensions include:
Group & Weekend Programs (and lodging reservations): (845) 985-2291 ext. 450
School Trips: (845) 985-2291 ext. 221
East Valley Ranch: (845) 985-2291 ext. 348
Summer Camp Office: (845) 985-2291 ext. 203
Will I be refunded if my program is cancelled by Frost Valley or a governing agency?
Frost Valley, like many nonprofit organizations, is experiencing a significant financial hardship, and with the school year looking grim for our field trips program, the survival of our organization is threatened. Second only to everyone’s health and safety, we aim to provide financial assistance for campers and guests when we re-open, fund our overhead so that camp is fully ready to serve children and families in the future, and continue to offer life-changing outdoor educational and recreational programs for all. Nonetheless, we recognize families across the nation are also facing their own challenges.
If your program is cancelled by Frost Valley or a governing agency, please choose from the following options (this applies to all summer camp programs):
- Kindly donate funds already paid to ensure the long-term survival of Frost Valley YMCA. Please call the appropriate office (listed above) to discuss how you can receive a tax receipt for your thoughtful and generous gift. Thank you!
- Save the funds as a credit to be used in the future:
- You can choose another date or program, and we’ll hold your spot
- We’ll hold the credit in your account
- Or receive a full refund for the amount paid.
Will I be refunded if I choose not to participate in a program that is not cancelled?
Please refer to the cancellation policy for your program. In general, when a guest or program participant chooses to cancel, they will not receive a refund. If you have questions, please call the appropriate number listed above.
OVERNIGHT CAMP: Originally, the last date to receive a refund for voluntary cancellations of summer overnight camp was March 31, 2020; however, by mid-march we were still unsure if summer camp would take place. For this reason, we extended that deadline to May 29, 2020 to support families in their decision making.
How is Frost Valley responding to serve community needs during this crisis?
Does Frost Valley have any virtual opportunities to keep my kids engaged?
Yes! We’re making sure all the children who are home right now have plenty of opportunities for engaging educational and recreational experiences. We published a suite of educational videos to various social media channels, and our summer camp staff have put together “Build Strong @Home,” which brings camp activities into the homes of our campers in a variety of ways, while also getting kids outside!
As a donor to Frost Valley, how can I help?
We are beyond grateful to the members of our community – our alumni, guests, camper families, volunteers, and staff – who have recognized the challenges crises like this can pose to a human services organization. For those that are able and interested, please make a gift here. THANK YOU for your support of children and families during these uncertain times and ensuring that Frost Valley is here to welcome our communities when this is over.
If you have other questions, please call 845-985-2291
All of us here at camp wish good health and good spirits to everyone in our Frost Valley community and your families. Together, we will rise & thrive!