As you know, our priority is always the health and safety of all guests. As such, we will be regularly updating this page to inform you of our practices and policies regarding the novel coronavirus (COVID-19). If you are looking for Summer Camp-specific COVID-19 FAQs click here.
FREQUENTLY ASKED QUESTIONS:
Is Frost Valley open?
We are open, but not in our usual way. We’ve reimagined many of our operations to still serve children and families within the limitations that exist. Our typical schedule of programming has been modified due to occupancy restrictions and other limitations that impact our ability to conduct programs in our normal manner. We have selected a few programs that we are able to safely and efficiently run at 50% occupancy, with limited staff.
For the time being, our Dining Hall is open. Meals will be served in the Dining Hall with social distancing in place or can be made available for pick-up from the Dining Hall. Thank you for your patience as we continue to adjust to the current circumstances.
The programs on offer right now include:
- Overnight Summer Camps – premier summer overnight camps for ages 7-15 in the Catskills, only 2 hours from NYC.
- Summer Day Camps – an enriching summer experience for children, ages 4-15, from the local community.
- Fall & Winter Retreats – family getaways in the Catskills at either our Main Camp or East Valley Ranch locations.
- Day Care for children pre-k and younger
- several crisis response services (local meal deliveries and farm produce donations)
We will be monitoring circumstances and adhering to guidance from the CDC, our departments of health, and other experts to determine whether programs need to be cancelled. The health and safety of our campers, guests, staff, and community is our number one priority. We are hopeful that through more organizations like ours making tough decisions like this every day, we can together minimize the spread of this illness and reduce its impact.
This information only pertains to Frost Valley YMCA. For information about other YMCA camps or branches, please contact each Y directly. Frost Valley is an independent YMCA camp, and operates autonomously from other YMCAs.
Is Frost Valley taking phone calls?
Yes, but with limited staff at the moment, we request your patience and understanding. It may take longer than our usual 1-2 business days to return calls and emails at this time. Common extensions include:
Group Retreats, Weekend Programs, and Lodging Reservations: (845) 985-2291 ext. 450
School Trips: (845) 985-2291 ext. 221
East Valley Ranch: (845) 985-2291 ext. 348
Summer Camp Office: (845) 985-2291 ext. 203
Will I be refunded if my program is cancelled by Frost Valley or a governing agency?
Frost Valley, like many nonprofit organizations, is experiencing a significant financial hardship, and with the school year looking grim for our field trips program, the survival of our organization is threatened. Second only to everyone’s health and safety, we aim to provide financial assistance for campers and guests when we re-open, fund our overhead so that camp is fully ready to serve children and families in the future, and continue to offer life-changing outdoor educational and recreational programs for all. Nonetheless, we recognize families across the nation are also facing their own challenges.
If your program is cancelled by Frost Valley or a governing agency, please choose from the following options (this applies to all summer camp programs):
- Kindly donate funds already paid to ensure the long-term survival of Frost Valley YMCA. Please call the appropriate office (listed above) to discuss how you can receive a tax receipt for your thoughtful and generous gift. Thank you!
- Save the funds as a credit to be used in the future:
- You can choose another date or program, and we’ll hold your spot
- We’ll hold the credit in your account
- Or receive a full refund for the amount paid.
Will I be refunded if I choose not to participate in a program that is not cancelled?
Please refer to the cancellation policy for your program. In general, when a guest or program participant chooses to cancel, they will not receive a refund. If you have questions, please call the appropriate number listed above.
How is Frost Valley responding to serve community needs during this crisis?
Does Frost Valley have any virtual opportunities to keep my kids engaged?
Yes! We’re making sure all the children who are home right now have plenty of opportunities for engaging educational and recreational experiences. We published a suite of educational videos to various social media channels, and our summer camp staff have put together “Build Strong @Home,” which brings camp activities into the homes of our campers in a variety of ways, while also getting kids outside!
As a donor to Frost Valley, how can I help?
We are beyond grateful to the members of our community – our alumni, guests, camper families, volunteers, and staff – who have recognized the challenges crises like this can pose to a human services organization. For those that are able and interested, please make a gift here. THANK YOU for your support of children and families during these uncertain times and ensuring that Frost Valley is here to welcome our communities when this is over.
If you have other questions, please call 845-985-2291
All of us here at camp wish good health and good spirits to everyone in our Frost Valley community and your families. Together, we will rise & thrive!