Health & Sanitation Protocols

Guest Health

The health and safety of our employees and guests is our number one priority.           

Pre-arrival Questionnaire: A questionnaire must be completed 24 hours prior to arriving.  Guests will be asked a series of questions about their current health status and if they have been exposed to anyone with COVID-19 in the past 14 days.

Temperature Checks: Prior to entry, our health services team will conduct non-invasive temperature checks utilizing digital infrared temperature sensors. Anyone displaying a temperature over 100.0°F will be taken to a private area for a secondary oral temperature screening. Guests confirmed to have a temperature over 100.0°F will not be allowed on the property and will be directed towards appropriate medical care. 

Physical Distancing: Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines and moving around the property. Program areas, if open, will be arranged to ensure appropriate distancing. All rooms will comply with, or exceed, local or state mandated occupancy limits.

Face Coverings: Guests will be asked to wear a mask respective to CDC social distancing guidelines. Each guest will have access to disposable masks if needed at check-in. Appropriate signage will also be prominently displayed outlining proper mask usage and current physical distancing practices in use throughout the camp.

Hand Sanitizer: Guests will be asked to use hand sanitizer, and Frost Valley has hand sanitizer dispensers placed at guest entrances and contact areas such as the welcome center, reception area, dining hall entrances, common area bathrooms, and Geyer Hall.  

Public Signage: There will be health and hygiene reminders throughout the property including the proper way to wear, handle, and dispose of masks.

Employee & Guest Health Concerns: For the health of every person onsite, employees working onsite also undergo a health screening when they arrive. They are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with symptoms of COVID-19.

Case Notification: We will be ready to provide support to our guests. Guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify a staff member. If we are alerted to a presumptive case of COVID-19 at camp, we will work with the Ulster County Department of Health to follow the appropriate actions recommended by it.   

Employee Protocols

Frost Valley YMCA Employees are vital for an effective sanitation and health plan.

Hand Washing. All Frost Valley YMCA employees have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering and leaving a program space, going on break and before or after starting a shift.

COVID-19 Training. All employees have received training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Program staff, Housekeeping, Food Service, Front Desk staff, and Health Services.

Personal Protective Equipment (PPE). Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Gloves will be worn by employees whose responsibilities require them as determined by medical experts including housekeeping and medical staff that are in direct contact with guests.

Cleaning Protocols

Cleaning Supplies. Our housekeepers use cleaning products and protocols which meet EPA guidelines and are approved to be effective against COVID-19 in addition to other viruses, bacteria and other airborne/blood borne pathogens.

Guest Rooms. Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, light switches, thermostats, and alarm clocks.  

Laundry. Any lodge that includes bed linens and laundry will continue to be washed at a high temperature and in accordance with CDC guidelines. Dirty linens will be bagged in the guest room to eliminate excess contact while being transported to the laundry facility. For those lodges that do not include linens, we will not be providing linens, and instead will require that the guests bring their own.

A full list of protocols and procedures is available upon request.